Product Designer | Service Designer

Design and ship products that move the numbers.

Fifteen years turning complex, regulated systems into experiences people actually use across finance, government, utilities, entertainment and legal. Research-led, and rare in that I build and ship the work, not just spec it

Recent Work

A selection of work from focused product improvements to full-scale digital transformations. Each one starts with a real problem and ends with a measurable change.

  • Chambers and Partners

    Led the company's first Design-Thinking programme; +20% submissions and +20% traffic from smaller firms.

    MyAccount | SaaS | Workflow Management

    Design | IA | Stakeholder Management | User Flows | User Personas | UXR

  • EML Payments

    Modernised a fragmented post-acquisition product suite and built the first design system

    Android | Finance | SaaS | Workflow Management

    Design | IA | User Flows | User Personas

  • Thames Water – EMS

    UK App Awards Productivity App of the Year

    Android | SaaS | Workflow Management

    Design | Service Design | Stakeholder Management | User Flows | User Personas | UXR

View all

The Ai Workshop

Disastr.xyz

Track & Learn Earth’s Forces

A live, all-ages science platform I designed and built end to end. An interactive global map plots active earthquakes, volcanoes, wildfires, storms, floods and droughts in real time from USGS, NASA EONET and GDACS feeds. A “Virtual Disaster Lab” then teaches the physics behind them through hands-on simulators — shake a skyscraper on a Richter slider, inject volcanic ash into a jet engine, trace a tornado’s life cycle — backed by real case studies and footage. Optional location alerts flag major nearby events, no sign-up needed.

Built solo with real-time data pipelines, Web Push, and a Vercel deployment. Proof that I take ideas from blank page to shipped product.

Bio

I’m a Lead Product Designer with 15 years across regulated and consumer products in finance, government, utilities, entertainment, shipping and legal. My job, as I see it, is to make complex systems feel obvious: fewer steps, less friction, better outcomes for the people using them and the businesses running them.

I work research first more than 400 customer interviews to date and I lead teams and stakeholders through change, not just deliverables. I’ve built design systems from scratch, run discovery across enterprise and sole-trader users alike, and shipped award-winning products under real constraints.

What sets me apart now is that I also build. Side projects like disastr.xyz are designed, coded and deployed by me, I bring an engineer’s grasp of what’s actually buildable to every design decision.

Notable awards

Thames Water App - EMS & Fieldworks
Winner of the UK App Awards Productivity app of the year 2020

Thames Water App - EMS & Fieldworks

Winner for Best Video On Demand Service 2020

NBCU - Tokyo Olympic App

Best User Engagement Project of the Year Highly Recommended at UK IT Awards 2020

Thames Water App - EMS

Highly Recommended and shown in Google Next San Fran 2019

Vodafone Group - Nexus

£1m+

in measurable business impact delivered through user-centred design

400

customers interviewed and counting; decisions grounded in evidence, not opinion

10+

sectors worked in; finance, government, utilities, entertainment, sport, shipping, VOD and legal

Experience

Fifteen years of design leadership across regulated, consumer and start-up environments.

Lead

Lead Product Designer

Chambers and Partners

Lead Product Design Consultant

NBC Universal

Lead UX/UI Designer on Cloud Platforms

Vodafone Group

Lead UX Consultant

Thames Water

Lead UX Consultant

Autino

Senior

Senior UX Consultant

Woodford Investment Co.

Senior Designer

Clarksons Platou

Senior UX Researcher

GLAA (Home Office)

Senior UX Architect

Maersk Line

UX Specialist IA SME

Vodafone UK

Startups

Experience Director

Perfect Test Drive

Design Director

Scioma