UX | Product | Service Design

Reading, United Kingdom

Recent Work

  • Chambers and Partners

    MyAccount | SaaS | Workflow Management

    Design | IA | Stakeholder Management | User Flows | User Personas | UXR

  • Thames Water – Detection

    Android | SaaS | Workflow Management

    Design | IA | Service Design | Stakeholder Management | User Flows | User Personas | UXR

  • NBC Universal

    Video On Demand

    Design | Stakeholder Management | User Flows | User Personas | UXR

  • Thames Water – EMS

    Android | SaaS | Workflow Management

    Design | Service Design | Stakeholder Management | User Flows | User Personas | UXR

View all

Bio

For 15 years, I’ve been on a mission to make technology feel less like technology — and more like second nature. As an award-winning User Experience Consultant, I’ve partnered with startups finding their voice and global brands redefining theirs, always championing the human at the centre of every screen.

I believe great design isn’t just seen; it’s felt.

With a blend of creative intuition, strategic thinking, and a love for solving the “impossible,” I craft experiences that turn users into loyal advocates and ideas into lasting impact.

Notable awards

Best User Engagement Project of the Year Highly Recommended at UK IT Awards 2020

Thames Water App - EMS

Thames Water App - EMS & Fieldworks
Winner of the UK App Awards Productivity app of the year 2020

Thames Water App - EMS & Fieldworks

Winner for Best Video On Demand Service 2020

NBCU - Tokyo Olympic App

Highly Recommended and shown in Google Next San Fran 2019

Vodafone Group - Nexus

Experience

Lead

Lead Product Designer

Chambers and Partners

Lead Product Design Consultant

NBC Universal

Lead UX/UI Designer on Cloud Platforms

Vodafone Group

Lead UX Consultant

Thames Water

Lead UX Consultant

Autino

Senior

Senior UX Consultant

Woodford Investment Co.

Senior Designer

Clarksons Platou

Senior UX Researcher

GLAA (Home Office)

Senior UX Architect

Maersk Line

UX Specialist IA SME

Vodafone UK

Startups

Experience Director

Perfect Test Drive

Design Director

Scioma

Skills

Design

Design systems
Journey mapping
Research analysis
Lo-fi / Hi-fi Design
Prototyping
Information architecture
UX design
Wireframes
Design thinking process
Service Designs
Integrated workflows
Process mapping
User Research
Ai workflows

Knowledge

Presenting
Group environments
Collaborative working
Stakeholder communication
Stakeholder management
Team management
Mentoring
Project management
Workshop facilitation
Agile methodology
Product roadmapping
Product strategy

Tools

Figma
Sketch
Miro
Jira
Confluence
Salesforce
Dovetail
Pendo
Hotjar
HTML/CSS
Mailchimp
Axure
Power BI
React / Bootstrap